Sankofa Mentorship Hub
Frequently asked questions
Short answers on onboarding, matching, sessions, and privacy—with links when you need the full policy.
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Getting started
Youth and young adults in Canada seeking structured mentorship—and professionals who want to mentor with clear tools. Read how we handle data or contact us.
Create a free account, choose mentee or mentor, complete onboarding, and start matching. Most people finish setup in under 15 minutes.
EMERGE+ supports early career growth, RISE+ deepens leadership for graduates, and SmartMentor 360 connects diaspora communities globally.
Matching
We weigh goals, skills, schedule overlap, and communication style. You can accept suggestions or browse and send a direct request.
Yes. Mentees can browse profiles and send a request. Mentors can accept or suggest a better time to connect.
End the match from your dashboard and request a new one. If you are stuck, message support—we help you restate your goals and try again.
Sessions
Book inside the app from shared availability. You get reminders before each session.
Most are 45–60 minutes. Mentors set a default length; mentees confirm when booking.
Recording is off unless both people opt in during the session. Recordings stay private to participants.
Account and privacy
Yes, from your profile. Your history stays attached to your account.
You control visibility—matched-only or discoverable. Details live in Privacy → What we collect.
Settings → Account → Delete. We remove personal data on the timeline described in our privacy draft.
Still have questions?
We read every message and aim to reply within two business days.